Visma EssCom AB is a nationwide company that is at the forefront when it comes to aftermarket services in electronics and IT. We carry out service and installation of IT-related equipment and conduct engineering and customer support in Sweden. Visma EssCom is certified in ISO 14001, ISO 9001 and OHSAS 18001.
Visma EssCom AB is now expanding its Customer Support business in Bromma and is looking for a new employee!
Are you customer oriented and service minded?
We are looking for you who have their own drive and ability to contribute to a nice and happy working climate in the group. We place great emphasis on having the right personality where collaboration ability, positive thinking and customer service are key words.
It is good if you have basic knowledge of IT, more specific knowledge and education you will get from us in your introduction.
The service can include both evening and weekend work. For this service you must be able to speak fluent Finnish and Swedish in speech and writing, as well as have good knowledge of English.
-Receive, register, categorize and prioritize cases
-Be nice to our customers
-Manage and resolve incidents in our case management system Easit
Our support consists of a 1st level group and a 2nd level group that work closely together and in the daily jointly solve the incidents reported by our customers.
The role is to meet customers in calls as well as e-mail and resolve or forward the incidents to the 2nd level.
As an employee with Visma, you get access to a generous health insurance and wellness allowance. We have collective agreements and occupational pensions.
You who get the job will end up in a workplace where there is high ceilings in a flat organization with proximity to the manager and managers. Visma EssCom's philosophy is that together we solve the challenges and where openness and help mentality are key words.
Laughter, cheerful mood and good innovation ideas are rewarded with us, because we think it is a good way to run a business.
Our workplace is located within walking distance to Bromma Blocks and the crossroads stop just 100 meters from us, otherwise there is staff parking right outside the door.
Don´t hesitate to contact for us for more information or just apply right away! email@example.com